Web Survey Bibliography
We provide an overview of survey software based on the WebSM list of 365 online survey software tools. The results show that the number of software tools is in steady decline. Newcomers are increasingly rare, while the solutions that could not adapt are slowly disappearing. Open source solutions are almost non-existant.
The survey software market is becoming increasingly difficult. Service prices are becoming more and more competitive, development costs are increasing, and requests for new features are continuously expanding. The latter is particularly true for providing support for mobile surveys, mixed modes, multiple languages and panel management. These are also the features that separate advanced solutions from the simple ones. Other survey software features are basically becoming industry standards for all solutions. To keep the pace, survey software companies must always have a considerable team of developers present. Consequently, market segmentation, concentration and takeovers have been in full progress in recent years, particularly in 2011 (see WebSM 2011) and continues in 2012.
Although a clear separation between high-end and low-end solutions still exists (with a few segments in between), cheap and low-end Software as a Service (SaaS) solutions are becoming increasing powerful, while high-end complex software solutions are often stuck in old architecture and awkward interfaces. There is a clear trend towards vendor based solutions (SaaS), GUI interface and Web 2.0 approach (which appeared very late in this industry). The presence of customer support (documentation, help) is also increasing, as well as (aggressive) marketing.
Approximate traffic statistics for SaaS solutions, which basically host surveys on their main domain, show that among 365 included software solutions there are around ten solutions with more than 100,000 visit per day (a few million is the maximum), and around 40 with daily visits above 10,000.
The majority of solutions focus on web surveys, while many are also specialized solely on forms, polls, quizzes or events. On the other hand, the web software is also becoming increasingly integrated – and thus losing its separate identity – into marketing research, direct (e-mail) marketing, human resource management, enterprise feedback management, voice of the customer and business intelligence. Major suppliers also seek business in the integration with their own panel of respondents.
Software prices are increasingly presented in standardized packages and the majority varies from 3 EUR to 625 EUR per month for the basic package. In addition, the complex solution offers tailored pricing (quote request is needed), however this is increasingly not the only format, but an addition to standard packages.
Key words: Web survey software
Web survey bibliography - Reports, seminars (231)
- Standard Definitions: Final Dispositions of Case Codes and Outcome Rates for Surveys 2016; 2016
- Standard Definitions Final Dispositions of Case Codes and Outcome Rates for Surveys; 2016
- FocusVision 2015 Annual MR Technology Report; 2016; Macer, T., Wilson, S.
- Establishing the accuracy of online panels for survey research; 2016; Bruggen, E.; van den Brakel, J.; Krosnick, J. A.
- Mixing modes of data collection in Swiss social surveys: Methodological report of the LIVES-FORS mixed...; 2016; Roberts, C.; Joye, D.; Staehli, M. E.
- Assessment of Innovations in Data Collection Technology for Understanding Society; 2016; Couper, M. P.
- Report of the Inquiry into the 2015 British general election opinion polls; 2016; Sturgis, P., Baker, N., Callegaro, M., Fisher, St., Green, J., Jennings, W., Kuha, J., Lauderdale, B...
- Evaluating a New Proposal for Detecting Data Falsification in Surveys; 2016; Simmons, K.; Mercer, A. W.; Schwarzer, S.; Courtney, K.
- Computer-assisted and online data collection in general population surveys; 2016; Skarupova, K.
- Predictive inference for non-probability samples: a simulation study ; 2016; Buelens, B.; Burger, J.; van den Brakel, J.
- ESOMAR/GRBN Online Research Guideline; 2015
- App vs. Web for Surveys of Smartphone Users: Experimenting with mobile apps for signal-contingent experience...; 2015; McGeeney, K.; Keeter, S.; Igielnik, R.; Smith, A.; Rainie, L.
- On Climbing Stairs Many Steps at a Time: The New Normal in Survey Methodology; 2015; Dillman, D. A.
- Polling Error in the 2015 UK General Election: An Analysis of YouGov’s Pre and Post-Election Polls...; 2015; Wells, A.; Rivers, D.
- GreenBook Research Industry Trends Report; 2015; Murphy, L. (Ed.)
- Standard Definitions: Final Dispositions of Case Codes and Outcome Rates for Surveys 2015; 2015
- Methodology of the RAND Mid-Term 2014 Election Panel; 2015; Carman, K. G; Pollack, S.
- 28 Questions to Help Buyers of Online Samples; 2015; Cape, P. J.; Phillips, A.; Baker, R.; Cooke, M.; Ribeiro, E.; Terhanian, G.
- Understanding Society Innovation Panel Wave 7: Results from Methodological Experiments; 2015; Blom, A. G.; Burton, J.; Booker, C. L.; Cernat, A.; Fairbrother, M.; Jaeckle, A.; Kaminska, O.; Keusch...
- Tips for Creating Web Surveys for Completion on a Mobile Device; 2015; McGeeney, K.
- U.S. Survey Research: Sampling; 2015
- A Comparison of Different Online Sampling Approaches for Generating National Samples; 2014; Heen, M. S. J., Lieberman, J. D., Miethe, T. D.
- FocusVision 2014 Annual MR Technology Report; 2014; Macer, T., Wilson, S.
- The Changing Landscape of Technology and its Effect on Online Survey Data Collection; 2014; Mitchell, N.
- Query on Data Collection for Social Surveys; 2014; Blanke, K., Luiten, A.
- The role of email addresses and email contact in encouraging web response in a mixed mode design ; 2014; Cernat, A., Lynn, P.
- Mixed-mode surveys of the general population - Results from the European Social Survey mixed-mode experiment...; 2014; Park, A., Humphrey, A.
- Mixed-Mode Designs bei Erhebungen mit sensitiven Fragen: Einfluss auf das Teilnahme- und Antwortverhalten...; 2014; Krug, G., Kriwy, P., Carstensen, J.
- Methods and systems for managing an online opinion survey service; 2014; Mcloughlin, M. H., Seton, N., Blesy, K.
- Mobile Technologies for Conducting, Augmenting and Potentially Replacing Surveys: Report of the AAPOR...; 2014; Link, M. W., Murphy, J., Schober, M. F., Buskirk, T. D., Childs, J. H., Tesfaye, C.
- The use of within-subject experiments for estimating measurement effects in mixed-mode surveys ; 2014; Klausch, L. T., Schouten, B., Hox, J.
- Measuring well-being: An analysis of different response scales; 2014; van Beuningen, J., van der Houwen, K., Moonen, L.
- The impact of contact effort and interviewer performance on mode-specific nonresponse and measurement...; 2014; Schouten, B., Cobben, F., van der Laan, J., Arends, J.
- Community Life Survey: Summary of web experiment findings; 2013
- The Short-term Campaign Panel of the German Longitudinal Election Study 2009. Design, Implementation...; 2013; Steinbrecher, M., Rossmann, J.
- Too Fast, Too Straight, Too Weird: Post Hoc Identification of Meaningless Data in Internet ; 2013; Leiner, D. J.
- Postal recruitment into a longitudinal online panel survey. The effects of different number of reminder...; 2013; Martinsson, J.
- The world in 2013. ICT facts and figures; 2013
- Microsoft Security Intelligence Report, Volume 15; 2013
- A Comparison of Results from a Spanish and English Mail Survey: Effects of Instruction Placement on...; 2013; Wang, K., Sha, M.
- Research Note: Reducing the Threat of Sensitive Questions in Online Surveys?; 2013; Couper, M. P.
- Global market research 2013; 2013
- Exploring the Digital Nation: America’s Emerging Online Experience; 2013
- Advantages of a global multimodal print & digital readership survey; 2013; Cour, N., Saint-Joanis, G.
- Australia: building a 21st century readership survey; 2013; Green, A., White, H.
- The new swiss national readership survey: fit for the future ; 2013; Amschler, H., Hoffmann, J.
- ESS Mixed Mode Experiment Results in Estonia (CAWI and CAPI Mode Sequential Design); 2013; Ainsaar, M., Lilleoja, L., Lumiste, K., Roots, A.
- Using smartphones in survey research: a multifunctional tool Implementation of a time use app; a feasability...; 2013; Sonck, N., Fernee, H.
- Adaptive survey designs to minimize survey mode effects. A case study on the Dutch Labour Force Survey...; 2013; Calinescu, M., Schouten, B.
- Optimal Resource Allocation in Adaptive Survey Designs; 2013; Calinescu, M.